Shipping

Q. What is the shipping fee for US domestic orders?

Board (+base cover and/or sticker pack *OPTIONAL) - $30 within US (*except Hawaii & Alaska) / $70 to Hawaii & Alaska

Tee/ teita/ base cover only (+sticker pack *OPTIONAL) - $10 within US (*except Hawaii & Alaska) / $25 to Hawaii & Alaska

Sticker pack only - free shipping

Q. What is the shipping fee for Canada?

Board (+base cover and/or sticker pack *OPTIONAL) - US$70

Tee/ teita/ base cover only- US$25

Sticker pack - free shipping

Q. Do you ship internationally besides Canada?

Yes. International shipping costs vary by order and are determined by the destination. Please contact us for exact price.

return policy

Unused products may be returned or exchanged within 14 days following delivery. All items must be returned in their original condition; items that are returned used, altered or damaged will not be refunded unless we determine the damage to be the result of a manufacturing defect or a problem that occurred in the initial transit. Shipping fees are not refundable, and the customer assumes responsibility for return shipping. Returns after the 14-day required period may not be accepted.

To return or exchange an item, please email us at info@mosssnowstick.com and we will issue a return or exchange authorization. Once you receive the form, please pack the item(s) securely in its original packaging along with the return authorization form, and send it via the courier of your choice. It is recommended that you use a method of shipping that insures the packages for the value of the contents and provides you with a tracking number.